We understand that returns happen. Whether you ordered the wrong part, received an incorrect item, or need a different size or style, we're here to help.
Standard returns are available for eligible U.S. domestic orders (excluding Puerto Rico). International returns are generally not accepted except where required by applicable law, including the European Union and United Kingdom Right of Withdrawal provisions outlined below.
Returns are accepted within 30 days of receiving your shipment. Most returns are processed within approximately one week after receipt, though processing may take up to 30 days during periods of high volume.
Certain items are not eligible for return, including electrical parts, graphics (stickers or decals), Supermoto kits, repair manuals, drop-shipped products, and items purchased from the Closeout/Deals category.
You will receive an email notification once your return has been inspected and processed.
Use the following link to process your return/exchange request: KTM Twins Returns & Exchanges. Need help with a return? Promptly e-mail orders@ktmtwins.com for assistance from our customer service team.
KTM Twins partners with Redo to offer customers the option ofFree Returns & Package Protection at checkout.
By selecting this option:
If you choose not to purchase Free Returns & Package Protection:
To qualify for a return:
Returns will not be accepted if products show signs of use, installation, wear, damage, dirt, scratches, scuffs, pet hair, stretching, dents, or any indication that the item has been mounted or used.
If you are considering a return, please do not install, ride with, or otherwise use the product before initiating the return process.
Return Disclaimer: Please carefully review our Return Policy before shipping items back. Returned products must be unused, undamaged, and include all original packaging. Items that do not meet these requirements may be refused or subject to a restocking fee.
KTM Twins is not responsible for the installation of any products sold through our website.
We strongly recommend that all products be installed by a certified KTM service center or qualified technician.
KTM Twins assumes no liability for damage, injury, product failure, or other issues resulting from improper installation, improper use, modification, or failure to follow manufacturer instructions.
Customers are solely responsible for determining product suitability and ensuring proper installation.
Apparel items may be returned within 30 days of delivery for store credit only.
Items must be:
Upon inspection and approval, a store credit coupon code will be issued.
All returns are processed at our warehouse facility, where items are inspected and approved before refunds, exchanges, or store credits are issued.
Refunds will be issued to the original payment method whenever possible.
If you no longer have access to the original payment method, you must contact your bank or payment provider to recover refunded funds.
Customers may request store credit instead of a refund prior to processing.
Certain conditions and exceptions can be applied to our return policy. If you're unsure if your product qualifies, shoot us an email. We're always working to keep you happy. There are certain items that we cannot accept as returns. These include:
The above restrictions do not affect any rights available under applicable consumer protection laws, including the European Union and United Kingdom Right of Withdrawal provisions below.
Customers residing in the European Union or United Kingdom may have the right to withdraw from their purchase within fourteen (14) days of receiving their order without providing a reason.
To exercise your right of withdrawal, please visit: Withdraw
If you submit a withdrawal request within the required fourteen (14) day period, you must return the goods without undue delay.
In accordance with Article 14(1) of Directive 2011/83/EU, customers are responsible for return shipping costs. A prepaid return label will be provided through the withdrawal portal, and the cost of the label will be deducted from the refund.
Refunds will be issued within fourteen (14) days of receiving notice of cancellation or, if later, once the returned goods have been received or proof of return shipment has been provided.
Customers may be responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and function.
The right of withdrawal does not apply to certain categories of products, including:
Refunds will only be issued to the original payment method used for the purchase.
If you no longer have access to that payment method, you must contact your bank or payment provider to recover the refunded funds after processing.
For purchases made more than 120 days prior to the refund request, refunds will be issued as store credit only. This policy also applies to backordered and preordered items.
Please allow 5–7 business days for approved refunds to be processed. Processing times may vary depending on your financial institution.
All products sold by KTM Twins are covered exclusively under the manufacturer's warranty, if applicable. KTM Twins does not provide any additional warranties, express or implied, beyond those offered by the manufacturer.
Most manufacturer warranties cover defects in materials or workmanship only. Manufacturer warranties generally do not cover damage resulting from:
Warranty claims must be submitted directly to the manufacturer and are subject to the manufacturer's terms, conditions, and approval process.
KTM Twins is not responsible for labor costs, shipping costs, installation expenses, or any incidental or consequential damages associated with warranty claims.
If you need assistance locating manufacturer warranty information, please contact our Customer Service team.
