KTM Twins Returns Policy

We understand that returns happen. Whether you ordered the wrong part, received an incorrect item, or need a different size or style, we’re here to help.At this time, we only offer returns for U.S. domestic shipments (excluding Puerto Rico). Returns are not available for international orders.

QUICK FAQ

How long do I have to send an item back? Returns are accepted within 30 days of receiving your shipment.

How long will it take? Returns typically take about a week to process, but please allow up to 30 days for your return to be inspected and refunded. You’ll receive an email notification once your return has been processed.

Are there items I can’t return? We do not accept returns on certain items, including electrical parts, graphics (stickers or decals), Supermoto kits, CD or digital repair manuals, drop-shipped items, and any items purchased from the “Closeout/Deals” category.

START YOUR RETURN

Use the following link to process your return/exchange request: KTM Twins Returns & Exchanges. Need help with a return? Promptly e-mail orders@ktmtwins.com for assistance from our customer service team.

RETURN GUIDELINES

To ensure a smooth return process, please follow these guidelines:

• Returns must be initiated within 30 days of delivery.
• A Return Merchandise Authorization (RMA) is required for all returns.
• Include a copy of your invoice or packing slip with your return.
• All returned items must be new, unused, undamaged, and in their original packaging with all tags, stickers, and films intact.
• Returns showing any signs of use or wear (such as scratches, dirt, pet hair, mounting marks, or scuffs) will be refused and returned to the customer.
• Shipping fees, duties, taxes, or brokerage fees are non-refundable.
• Returns are not accepted on international shipments.

Return Disclaimer: Please review our return policy carefully before shipping items back. Products must be unused, undamaged, and include all original packaging. Items that do not meet these conditions may be refused or subject to a restocking fee.

INSTALLATION DISCLAIMER

KTM Twins is not responsible for the installation of any parts purchased. We strongly recommend that all parts be installed by a certified KTM service center or qualified technician.
KTM Twins assumes no liability for improper installation, damage, or injury resulting from the installation or use of products purchased from our store.
Customers are solely responsible for ensuring they have the proper tools, experience, and understanding of the parts being installed.

 

APPAREL

Apparel items may be returned for store credit only within 30 days of delivery. Items must be unused, unworn, unwashed, and undamaged, with all original packaging and tags attached. Once verified, a store credit will be issued to your account. You can use your store credit as a payment method when you are logged into your account or using Shop Pay. It will display as a payment option at checkout in the "Store credit" section. You can select "Apply store credit" to use your available balance toward your purchase. 

 

PROCESSING

All returns are processed at our warehouse where items are inspected, credited, or exchanged as applicable.

• Refunds will be issued to the original payment method.
  
• If the card used for the order has expired or you no longer have access to that payment method, please contact your bank or payment provider to claim the refunded funds once processed.
  
• Alternatively, contact our customer service team before initiating your return to request store credit instead.

 

RETURN/REFUND EXEMPTIONS

Certain conditions and exceptions can be applied to our return policy. If you're unsure if your product qualifies, shoot us an email. We're always working to keep you happy. There are certain items that we cannot accept as returns. These include:

• Chemicals that are open. (Ex: Oil, Brake Fluid, Cleaner, Aerosols, etc)
• Certain electronic items: Only electrical items that have not been opened may be returned. OEM and aftermarket ignition components are not returnable (coils, stator, CDI).
• Acid filled batteries.
• Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
• Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
• Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

REFUND POLICY

Refunds will only be issued to the original payment method used for purchase.
If you no longer have access to this payment method, contact your bank or payment provider to retrieve the funds after the refund is processed.

For purchases made more than 120 days prior to the refund request, refunds will be issued as store credit only.
This also applies to refunds for backordered and preordered items.

Please allow 5–7 business days for refunds to be processed once approved. Processing times may vary depending on your financial institution.

WARRANTY POLICY

All parts sold by KTM Twins are covered exclusively under the manufacturer’s warranty, if applicable. KTM Twins does not provide any additional warranties, express or implied, beyond what is offered by the manufacturer.

Most manufacturer warranties cover defects in materials or workmanship only. They do not cover damage caused by misuse, improper installation, accidents, or normal wear and tear.

Warranty claims must be directed to the manufacturer according to their terms and conditions. Please refer to the manufacturer’s documentation included with your product or contact their customer service for assistance.

KTM Twins is not responsible for any costs associated with warranty claims, including shipping, labor, or replacement fees.

If you need guidance on initiating a manufacturer warranty claim, please contact our support team for assistance.