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Shipping Update: We're experiencing longer-than-normal processing times. Thanks for your patience!
Shipping Update: We're experiencing longer-than-normal processing times. Thanks for your patience!
Orders over $149 qualify for $10 flat-rate ground shipping within the contiguous United States (excluding Alaska and Hawaii).
This offer applies to pre-tax merchandise totals and excludes shipping protection.
Some oversized items, including certain bodywork and large accessories, may require additional shipping charges. If this applies to your order, we'll contact you before shipment.
We ship using a variety of USPS and UPS services depending on package size, weight, and destination.
Expedited shipping options may be available upon request.
Orders may be shipped to hotels with a valid shipping address and recipient name.
Customers are responsible for coordinating delivery with the hotel and ensuring they are available to receive the package.
KTM Twins is not responsible for delays, refused deliveries, or packages delivered after a customer's stay has ended.
UPS Access Point locations provide a secure and convenient alternative to residential delivery.
When available, customers may select a nearby UPS Access Point during checkout and pick up their order at a participating location.
Government-issued identification may be required at pickup.
Availability varies by shipment and location.
Click here for more information.
KTM Twins ships to select countries worldwide.
By placing an international order, customers acknowledge and agree that:
International orders are not eligible for returns.
Certain products may not be eligible for export.
Customs processing may result in additional delays.
Import regulations vary by country.
International shipments may be subject to duties, taxes, brokerage fees, customs charges, and other import-related costs imposed by the destination country.
Depending on your location, these charges may be collected during checkout or assessed by local customs authorities before delivery.
Customers are responsible for understanding and complying with their country's import requirements before placing an order.
Customers are responsible for providing accurate shipping information and complying with local import regulations.
KTM Twins is not responsible for shipments delayed, abandoned, refused, confiscated, or returned due to customs requirements, unpaid import charges, or inaccurate shipping information.
We are currently experiencing longer-than-normal warehouse processing times. During this time, our standard processing estimates may not apply, and we are unable to guarantee a specific processing timeframe.
Processing times may vary based on current warehouse volume, product availability, supplier availability, inventory transfers, and manufacturer lead times.
If your order includes an item with a specific manufacturer lead time, pre-order timeframe, or backorder update, the timeframe provided for that item will apply.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping estimates shown at checkout apply only to carrier transit time after your order ships and do not include order processing time.
Tracking information will be emailed automatically as soon as your order ships.
Tracking information is automatically emailed once your order ships.
Customers may also view order status and tracking information through their KTM Twins customer account.
Please allow carriers time to scan and update tracking information after shipment.
If your order is lost, damaged in transit, or otherwise experiences a shipping-related issue, please contact KTM Twins as soon as possible so our team can review the shipment and assist with next steps.
Please provide your order number and any relevant details regarding the issue. For damaged shipments, photos of the package, shipping label, packaging materials, and damaged item(s) may be required.Please retain all packaging and damaged items until your claim has been resolved.
Claims may be subject to carrier requirements, documentation, and filing deadlines. KTM Twins will work with the applicable shipping provider or protection service to process eligible claims.
If you purchased Redo Package Protection at checkout on a previous order, your shipment remains covered under Redo's package protection program. Claims for these orders should continue to be submitted through our Shipping Claims Portal as soon as possible.
Redo Package Protection is no longer offered on new orders. This change does not affect protection previously purchased for an existing order.
Some products may become temporarily unavailable due to supplier or manufacturer inventory shortages.
When an item is on backorder or preorder:
Please note that KTM Twins cannot guarantee manufacturer ETA dates.
Certain preorder items may not be available for international shipment.
Orders with declined or failed payment authorizations may be canceled if updated payment information is not received within 48 hours.
If there is an issue with your payment, we encourage you to contact us promptly to avoid delays or cancellation.
To protect our customers and business, KTM Twins utilizes fraud prevention and order verification tools.
Orders identified as potentially fraudulent may be delayed, canceled, refunded, or require additional verification before shipment.
If your order is flagged incorrectly, please contact our support team for assistance.
If you have questions regarding shipping, tracking, package protection, international orders, customs fees, delivery issues, or shipping claims, please contact our support team.
For information regarding returns, refunds, exchanges, or warranties, please review our Returns Policy.