We're here to help!

Our friendly team is here to help Monday - Friday from 9am-5pm PST.
We're real people and we're really dedicated to our customers, but we take the weekends off because we like to ride too.

Email us at info@ktmtwins.com

Call us at 760-313-7313

Order Status | Is it in stock? | Shipping | Returns


Order Status Questions:

As soon as orders are packaged and shipped, our system automatically sends an email with a tracking link. Please check your spam filter prior to calling to ensure the tracking email hasn't been flagged as spam! Tracking links sometimes take up to 24 hours to begin displaying accurate information.

Order Status? Click Here to Track

Order Questions? orders@ktmtwins.com

In Stock or Out of Stock?: 
If you'd like to know more about a product that's listed as out of stock, feel free to shoot us an email. Due to the current events, we have seen supply shortages and have increased our stocking levels to help counter the amount of backorders that have been occurring recently. We will continue to update our customers with arrival dates for those of you who have items on backorder so that you are thoroughly informed.

Shipping Times:
To offer the fastest shipping times possible as well as the widest variety of parts, we now have warehouses throughout the country. All of our products will specify lead time required prior to shipment (1-2 or 5-7 business days) on their respective product page.

If your order contains parts coming from multiple warehouses, or requires multiple boxes, you'll receive separate emails with unique tracking numbers for each as soon as they ship.

*Due to current events, we are navigating supply shortages and are shipping orders as quickly as possible.

PO Boxes and APO:
At this time we are only able to ship to PO Boxes and APO/FPO addresses using USPS.

Damaged, Lost, or Stolen Orders?
If you added Route Protect at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.

International Customers:
Please note, international customers are responsible for paying any import taxes (VAT etc) their country may asses upon receiving goods. These taxes vary from country to country, and KTMTwins.com is not responsible for estimating or providing any information as it pertains to these figures.We will not accept returns from international customers who refuse to pay their country tax.It is your responsibility to be aware of such taxes and shop accordingly. This is the policy of most other major online shops, and we cannot make any exceptions.

Delivery Times:
International shipments take longer than domestic shipments and can take 2 weeks or longer to arrive. 

We realize that returns are inevitable. If you have ordered the wrong part, the wrong part was sent to you by mistake, or you'd like to exchange the product for an alternate size/style, you are able to return the part within 30 days of receiving your shipment. Click here to review our return policy & start your return.


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