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As soon as orders are packaged and shipped, our system automatically sends an email with a tracking link. Please check your spam filter prior to calling to ensure the tracking email hasn't been flagged as spam! Tracking links sometimes take up to 24 hours to begin displaying accurate information.
Order Status? Click Here to Track
Order Questions? orders@ktmtwins.com
In Stock or Out of Stock?:
If you'd like to know more about a product that's listed as out of stock, feel free to shoot us an email. Due to the current events, we have seen supply shortages and have increased our stocking levels to help counter the amount of backorders that have been occurring recently. We will continue to update our customers with arrival dates for those of you who have items on backorder so that you are thoroughly informed.
Shipping Times:
Our goal is to ship in-stock orders within the next 1-2 business days. Many orders do require items to be specially ordered from KTM, which usually ship within 5-7 business days of the date they're placed unless the product listing specified otherwise. For more information, view our shipping policy.
PO Boxes and APO:
At this time, we are only able to ship to PO Boxes and APO/FPO addresses using USPS.
Damaged, Lost, or Stolen Orders?
Effective December 2024, Route Shipping Protection is now available on all orders. Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.
If you experienced an issue with your order, please file a claim with Route’s team here.
International Customers:
KTM Twins ships to select countries worldwide. Effective November 2024, international orders can include duties and taxes, with payment in local currencies available.For more information, view our shipping policy.
Returns:
We understand that returns happen. Whether you ordered the wrong part, received an incorrect item, or need a different size or style, we’re here to help. At this time, we only offer returns for U.S. domestic shipments (excluding Puerto Rico). Returns are not available for international orders.
Review our return policy and start a return by clicking here.