My experience on this website was terrible at best. I ordered 3 items as Christmas presents for my brother in law and unfortunately I only received the koozie AFTER Christmas. The positive thing is that i did receive an email stating that those items are on back order a couple days later. I did cancel those items but NOWHERE on the website did it say items were on back order and would arrive late January. If it did I would not have ordered from here. A great example is Amazon where they tell you if the item would arrive after Christmas or not. All that being said, I will not order any KTM products again and told my brother in law the same...I know my measly $30 sale means nothing to you but the response I got back was nothing short of disappointment. Not great customer service.